I just wanted to say a massive thank you for the support your team gave us in planning and facilitating the wedding of our patient. This was an extremely unique situation for our team to be put in ,and carried significant risk. ... Your team is always very professional in all the interactions I have had with you, but this day you were particularly amazing...Registered Mental Health Nurse - NHS Trust

A lovely safe transfer, very friendly staff, very helpful went above and beyond with making me feel welcome.Service User

Everyone was really nice and made the experience as best as it could be, Thanks everyone.Service User

We saw the staff handover for a journey and staff clearly articulated the potential risks involved in the transfer of the patient. We then observed the handover from the approved mental health professional (AMHP) to staff which included a review of all relevant documentation and clear discussion about potential risks for the patients, staff and the environment staff may be working inCQC

Staff had the skills, knowledge, and experience to deliver effective care and treatment and we saw that handovers at the sending and receiving units were very detailed and effective.”CQC

Care was provided by staff in a very sensitive and dignified way. We saw staff treat a patient with kindness, respect and dignity throughout a patient transferCQC

Effective governance systems were in place to ensure patients received safe and high-quality care and treatment at all timesCQC

I am one of the senior Sisters on AMU Sandwell and wanted to express how brilliant and professional your team was with my team of Nurses and HCAs, as well as the patient under our care. It is always challenging to have a Mental Health patient in an acute medical settings, but we appreciated the hard work and support your team provided. Sham in particular was exceptional from start to finish. Thank you and keep up the great work.AMU Sister